Latest News from the CloseBot team
Improvement

System Updates - July 22

Bryce avatar
Shared by Bryce • July 22, 2024

User Interface

  • Able to select model priority from a drag and drop list in Bot Settings > General
  • Test Bot page has changed to allow you to test your bot with OpenAI vs. Anthropic
  • Toggle to turn off the default ON feature of always aware AI (discussed below)
  • Changing between sub-accounts would sometimes show the incorrect bot in the dropdown compared to bot that was displayed in bot settings. This has been resolved.
  • Removed ability to toggle allow fallback from User Settings page. This is now handled by modifying the model priority order within Bot Settings > General

AI Performance

  • 🔥 [ New Feature ] Ability to choose bot LLM provider priority. The options include Anthropic (credits), OpenAI (credits), Anthropic (your key), OpenAI (your key). You can choose the order of these and even make it so credits aren't an option so your credits never get used. In this case, failed keys result in no AI response.
  • 🔥 [ New Feature ] Always Aware AI which means the bot will now be aware of all recent messages to and from the contact (not just messages involving CloseBot). This means you can turn the bot off using ai off tag, have a conversation, turn the bot back on and the bot will be aware of what was said and update fields. This also means there's no longer a need for Override Messages
  • More reliable and quicker auto-off on manually sent replies. Previously typo messages and broken up messages from the bot were falsely triggering the auto-off function.
  • Updated Anthropic usage to use Sonnet 3.5 from previously used Opus
Improvement

System Updates

Bryce avatar
Shared by Bryce • July 12, 2024

User Interface

  • Bot settings page > Integrations would sometimes falsely show a bot as not being connected. This has been fixed

AI Performance

  • [ New Feature ] Ability to allow a bot to stop automatically if a message is manually sent from a connected GoHighLevel account (paid feature)
  • Stop Check will not trigger if the contact sends a number only as a response. This used to falsely trigger aggression from the bot if the lead responded with only a number
  • Goals Accomplished field will be updated more reliably with updates to your Objectives in CloseBot and we will auto-remove "placeholder" objective that comes with snapshot
  • Better API backoff for GoHighLevel requests during peak times, saving 1-2 seconds on response times during account-specific peak times
Improvement

Weekly Update

Bryce avatar
Shared by Bryce • July 09, 2024

User Interface

  • New News page where you can see news updates... like this one!
  • Quicker site by improving badge load times (loaded periodically instead of every time)
  • Banners to show when there's a LIVE event that you can join NOW

AI Performance

  • Character limit increased if using the character_limit parameter of the web-hook
  • Incremental backoff to combat GHL rate limits, resulting in more consistently quick response times during high volume messaging
  • Booking error prompting changed to be less "forced" when there's a booking error (less awkward)
  • Stop check was not being triggered, but is now fixed so it's being triggered again if you have that setting turned on
  • Now able to select Website from the Field Update options to link to objectives
  • Able to add to the follow-up prompting using the extra_prompt parameter available in the web-hook in the 1 Day Follow Up workflow
  • If you change your GoHighLevel custom field(s) that may be linked to an objective, it will update automatically on our end as well as conversations happen instead of having to disconnect and reconnect that objective/field update to pull in changes.
Event

See You in October!

Bryce avatar
Shared by Bryce • July 09, 2024

We are headed to Dallas, TX in October as a Gold Exhibitor 👏

Check out other exhibitors here (notice we are the only AI-based bot product there as a Gold Exhibitor). Looking forward to meeting all of you there personally!

In October we will be close to the release of our re-vamped CloseBot website with much greater functionality... will share more about that with you later 😉