System Updates - July 26

User Interface

• 💎 Notification system to show bots that are falling back to use your CloseBot credits

AI Performance

• 💎 Email responses will now automatically be replied to in the same email thread and without using the Send Message workflow
• 💎 Bot responses to emails will automatically NEVER breakup messages or add typos to be more email-like in its reply.
• 💎 Now only workflows needed to make CloseBot function are... Process Message... that's it. We will clean up our snapshot next week, but no existing automations or snapshots will be broken because of this update (backwards compatible update)
• Fixed Anthropic followups sometimes responding in Spanish 🤷‍♂️
• Fixed Always Aware not pulling in all messages if Live Chat was closed by client and reopened for a new chat
• Fixed issue where rarely bot would respond with something like "I was not able to replace the requested..." when using our Word Swap feature.
• Fixed library referencing running twice if no applicable library items were found. This was sometimes slowing processing times for those using Library Items.